Contact us

Questions? Comments? Let your customers get in touch with you by filling out the email form below. Reassure them that someone will get back to them within a certain timeframe

Contact Us

Need help with an order, shipping update, return, exchange, product issue, size question, or accessory matching? The Puvitox support team is here to help you choose the right match and resolve order-related questions clearly.

Order Support Get help with order status, tracking updates, shipping questions, and address correction requests.
Product Help Ask us about size, compatibility, color matching, watch bands, cases, screen protectors, and complete sets.
After-Sales Support Contact us for returns, exchanges, defective items, damaged items, incorrect items, or missing parts.

Customer Support

For order help, product questions, shipping updates, returns, exchanges, or after-sales support, please contact us by email.

Email: support@puvitox.com

Response Time

We usually reply within 1–3 business days.

During holidays, major sales events, or high-volume periods, response times may be slightly longer. We appreciate your patience.

What We Can Help With

You can contact Puvitox support for questions related to:

  • Order status and order confirmation.
  • Shipping updates and tracking information.
  • Address correction requests before shipment.
  • Size and compatibility questions.
  • Color matching and complete set recommendations.
  • Watch bands, watch cases, screen protectors, and matching accessories.
  • Returns and exchanges.
  • Defective, damaged, incorrect, or incomplete items.
  • Payment or checkout questions.
  • General product support.

Information to Include

To help us respond faster, please include as much relevant information as possible when contacting us.

  • Your order number, if you are contacting us about an existing order.
  • The email address used for the order.
  • A clear description of your question or issue.
  • The product name, color, size, or model involved.
  • Photos or videos if your item is defective, damaged, incorrect, incomplete, or difficult to identify.
  • Your tracking number if you are contacting us about delivery status.
Tip: If your request is about a defective, damaged, incorrect, or incomplete item, clear photos or videos help us review the issue faster and provide the most suitable solution.

Before You Return an Item

Please do not send products back without contacting us first.

The return address may vary depending on your order, product type, return reason, and return location. Unauthorized returns may not be accepted and may be delayed, refused, or returned to sender.

For return or exchange requests, please email us first with your order number, reason for return, and clear photos or videos if relevant.

Business Address

Puvitox
Room 1001, No. 5, Lane 2, Jiazitang Road
Jiazitang Community, Fenghuang Subdistrict
Guangming District, Shenzhen, Guangdong
China

Email: support@puvitox.com

Please do not send returns to this address unless we have provided specific return instructions. Unauthorized returns may not be accepted.

Helpful Links

Before contacting us, you may also find answers on these pages:

  • Shipping Policy for delivery time, tracking, customs, and address information.
  • Returns & Exchanges for return eligibility, exchange requests, and refund review details.
  • Defects & Replacement for damaged, defective, incorrect, or incomplete item support.
  • FAQ for common questions about orders, shipping, size, compatibility, and after-sales support.
  • Size Guide and Compatibility Guide for choosing the correct Apple Watch accessory size.

Need Help?

Send us your question with your order number or product details, and our support team will help as soon as possible.

Contact Support

Questions? Send us an email

Contact infomation

Opening hours

Mon - Fri, 8:30am - 10:30pm,
Saturday, 8:30am - 10:30pm,
Sunday, 8:30am - 10:30pm