Returns & Exchanges

30-Day Return Window

Puvitox offers a 30-day return window from the date of delivery.

You may request a return or exchange within 30 days after your order is delivered. Return or exchange requests made after 30 days may not be accepted unless required by applicable law.

Please contact us before sending any item back. Unauthorized returns may not be accepted and may be delayed, refused, or returned to sender.

Return Eligibility

To be eligible for a return or exchange, the item must meet the following conditions:

• The return or exchange request is made within 30 days after delivery.
• The item is clean and in acceptable condition.
• The item has not been heavily used, damaged, modified, resized incorrectly, or misused.
• The item includes the original packaging, manuals, tags, adjustment tools, removable links, protective films, and any included parts where applicable.
• Proof of purchase is provided, such as an order number or confirmation email.
• The return is approved by our support team before the item is shipped back.

Items That May Not Be Returned

The following items may not be eligible for return unless they arrive defective, damaged, incorrect, or incomplete:

• Items that are heavily used, damaged, modified, or misused.
• Items with visible scratches, stains, odor, dents, bending, coating damage, or signs of improper handling.
• Items damaged during installation, removal, resizing, adjustment, or improper use.
• Items missing original packaging, manuals, tags, links, tools, accessories, protective films, or included parts.
• Screen protectors after the protective film has been removed or installation has been attempted.
• Clearance, final sale, custom, personalized, special-order, or replacement-part items.
• Products returned without prior approval from Puvitox support.

Returns for Personal Reasons

If the return or exchange is due to personal reasons, the customer is responsible for return shipping costs.

Personal reasons include, but are not limited to:

• Changing your mind after delivery.
• Ordering the wrong size.
• Choosing the wrong color.
• Selecting the wrong model or compatibility option.
• Selecting an incompatible accessory combination.
• No longer needing the item.
• Preference changes after delivery.
• Minor color expectations not caused by product error.

Original shipping fees, customs duties, taxes, import-related charges, and return shipping costs are generally non-refundable unless the return is caused by our error.

Defective, Damaged, Incorrect, or Incomplete Items

If you receive a defective, damaged, incorrect, or incomplete item, please contact us within 7 days after delivery. We may ask for information to verify the issue and provide the most suitable solution.

If the issue is confirmed to be caused by our error or a product defect, we will help make it right.

Please include:

• Your order number.
• The email address used for the order.
• Photos or videos clearly showing the issue.
• A photo of the product, packaging, and shipping label.
• A short description of the problem and when it was first noticed.

After review, we may offer a replacement item, replacement part, exchange, partial refund, full refund, store credit, troubleshooting guidance, or another reasonable resolution depending on the situation.

How to Request a Return or Exchange

Please do not send products back without contacting us first. The return address may vary depending on your order, product type, and return location.

To request a return or exchange, email support@puvitox.com with your order number, product name, reason for return, and clear photos or videos if relevant.

If your request is approved, we will provide return instructions. Unauthorized returns may not be accepted and may be delayed, refused, or returned to sender.

Return Inspection

All approved returned items will be inspected after arrival.

Refunds, exchanges, or store credits will be processed only after the inspection is completed.

If the returned item does not meet our return eligibility requirements, we may refuse the refund or exchange, offer a partial refund, or ask the customer to cover shipping costs if the item needs to be sent back.

Refund Processing

Once we receive and inspect the approved returned item, we will notify you whether the refund is approved or rejected.

If approved, the refund will be issued to your original payment method when possible. Banks, card issuers, PayPal, and payment providers may require additional time to post the refund to your account.

Refunds may be reduced or refused if the returned item is used beyond acceptable try-on, damaged, incomplete, missing accessories, missing packaging, or not in acceptable condition.

Exchanges

We may offer exchanges for eligible items depending on stock availability.

If you ordered the wrong size, color, model, or compatibility option, please contact us as soon as possible. We will do our best to help you choose the correct replacement, but exchange approval depends on product condition, availability, and the return eligibility requirements above.

If the replacement item has a different price, you may be required to pay the price difference. If the replacement item is lower in price, we may issue a partial refund or store credit where applicable.

Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We can only cancel an order if it has not yet been processed, packed, dispatched, or handed over to the carrier.

Once an order has been shipped, it usually cannot be cancelled. You may contact us after delivery to check whether the item qualifies for return or exchange under this policy.

Refused or Undeliverable Packages

If a package is refused, not collected, or returned due to an incorrect or incomplete address, the customer may be responsible for original shipping fees, return shipping fees, reshipping fees, customs fees, carrier charges, or other non-refundable costs.