Privacy Policy

Information We Collect

We may collect personal information that you provide directly to us when you browse the website, place an order, create an account, contact customer support, subscribe to marketing emails, submit reviews, or interact with our store.

• Name, billing address, shipping address, email address, and phone number.
• Order details, product selections, delivery information, return or exchange requests, and customer support messages.
• Payment-related information processed securely by third-party payment providers.
• Device information, browser type, IP address, approximate location, pages visited, traffic source, and website usage data.
• Email subscription preferences, abandoned checkout activity, review activity, and marketing communication interactions.
• Photos, videos, or other information you choose to provide when requesting product support for damaged, defective, incorrect, or incomplete items.

How We Use Your Information

We use customer information to operate our store, process orders, deliver products, provide support, improve the shopping experience, prevent fraud, and communicate with customers.

• Processing and fulfilling orders.
• Sending order confirmations, shipping updates, tracking information, and support replies.
• Processing returns, exchanges, refunds, and replacement requests.
• Verifying defective, damaged, incorrect, or incomplete item claims.
• Checking payment status and reducing fraudulent or abusive transactions.
• Improving website performance, layout, product selection, and customer experience.
• Providing personalized product recommendations or marketing communications where permitted.
• Complying with legal, tax, accounting, security, and regulatory obligations.

Payment Information

We do not directly store full credit card numbers or complete sensitive payment credentials on our website.

Payments are processed by secure third-party payment providers. These providers may collect and process payment information according to their own privacy and security policies.

Customer Support Information

When you contact us for order support, product questions, returns, exchanges, or replacement requests, we only ask for information that is reasonably necessary to identify your order, verify a product issue, arrange shipment, or provide after-sales assistance.

If photos or videos are requested for product support, please keep them focused on the product, packaging, shipping label, or issue being reviewed.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to help the store function, remember preferences, analyze traffic, improve performance, prevent fraud, and support advertising or email marketing activities.

Cookies may be used for cart functionality, checkout, account login, region settings, analytics, product recommendations, advertising measurement, and email marketing performance.

You may be able to control cookies through your browser settings or any cookie consent tools available on our website. Disabling certain cookies may affect website functions such as cart, checkout, account login, or region settings.

Sharing Information with Service Providers

We may share necessary information with trusted service providers that help us operate the store and provide services to customers.

These may include payment processors, shipping carriers, fulfillment partners, fraud prevention services, analytics tools, advertising platforms, email service providers, review apps, customer support tools, website hosting providers, and Shopify apps.

We share information only where necessary to provide services, operate the business, comply with obligations, protect customers, prevent fraud, or protect our rights.

Advertising and Analytics

We may use analytics and advertising tools to understand website performance, measure marketing campaigns, improve product recommendations, and show more relevant ads where permitted by applicable law.

Depending on your location, certain data sharing for targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws. You may have the right to opt out of these activities.

Email Marketing

If you subscribe to our newsletter or agree to receive marketing communications, we may send product updates, offers, guide content, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, returns, exchanges, legal compliance, accounting, fraud prevention, dispute resolution, and business recordkeeping.

Retention periods may vary depending on the type of information, legal requirements, transaction records, and business needs.

Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, object to certain uses of, or request a copy of certain personal information.

You may also have the right to opt out of certain marketing communications, targeted advertising, or certain types of data sharing where applicable.

To request assistance regarding your personal information, contact us at support@puvitox.com. We may need to verify your identity before processing certain privacy requests.

Global Privacy Control and Privacy Choices

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we may treat this as a request to opt out of activities that may be considered a “sale,” “sharing,” or targeted advertising for the browser and device you used to visit our website.

You may also use our Your Privacy Choices page, where available, to manage certain privacy preferences.

Children’s Privacy

Our website is not intended for children under the age required by applicable law.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

International Customers

Puvitox may process customer information in different countries or regions depending on our service providers, fulfillment partners, payment providers, and technology systems.

By using our website or placing an order, you understand that your information may be processed outside your country or region where permitted by applicable law.

Third-Party Links

Our website may contain links to third-party websites, apps, payment services, shipping services, social media platforms, or external tools.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, or privacy practices.

The updated version will be posted on this page. Your continued use of the website after updates are posted means you accept the revised Privacy Policy where permitted by law.

Business Address

Puvitox
Room 1001, No. 5, Lane 2, Jiazitang Road
Jiazitang Community, Fenghuang Subdistrict
Guangming District, Shenzhen, Guangdong
China

Please do not send returns to this address unless we have provided specific return instructions. Unauthorized returns may not be accepted.