Terms of Service

Overview

Welcome to Puvitox. These Terms of Service apply to your access to and use of our website, products, content, checkout, customer support, and related services.

By visiting Puvitox.com, placing an order, creating an account, subscribing to emails, or using our services, you agree to be bound by these Terms of Service and any policies referenced in these terms.

If you do not agree with these terms, please do not use our website or place an order.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian where applicable.

You agree not to use our website, products, content, checkout, or services for any unlawful, fraudulent, abusive, harmful, misleading, or unauthorized purpose.

Product Information

Puvitox makes reasonable efforts to display product images, descriptions, colors, sizes, materials, specifications, compatibility information, prices, and availability accurately.

However, we do not guarantee that all website content is always error-free, complete, current, or free from minor differences.

Product colors, packaging, accessories, measurements, surface textures, materials, or minor design details may vary slightly due to screen settings, lighting conditions, photography, manufacturing updates, supplier changes, production batches, or manual measurement.

Product Compatibility

Puvitox products may be designed for specific smartwatch models, case sizes, device generations, band connector sizes, or accessory combinations.

Customers are responsible for reviewing product descriptions, size details, model options, color options, compatibility information, and order details before completing checkout.

Puvitox is not responsible for incorrect purchases caused by selecting the wrong size, model, color, connector type, compatibility option, or accessory combination.

Orders and Acceptance

Placing an order does not automatically mean the order has been accepted. Orders are subject to payment verification, inventory availability, shipping availability, fraud review, and compliance checks.

We reserve the right to refuse, cancel, or limit orders for reasons including suspected fraud, payment issues, inventory problems, pricing errors, product information errors, shipping restrictions, address issues, misuse of promotions, or violation of these terms.

If we cancel an order after payment has been captured, we will issue a refund to the original payment method where applicable.

Pricing and Payment

Prices are displayed on the website and may change without notice. Customers are responsible for reviewing product prices, shipping costs, taxes, discounts, order quantity, and order details before completing checkout.

Payment must be successfully completed before an order is processed. Third-party payment providers may be used to securely handle transactions.

We are not responsible for delays or failed orders caused by declined payments, incorrect payment information, payment provider reviews, or payment authorization issues.

Promotions and Discounts

Promotions, discount codes, free shipping offers, bundles, gift offers, and special campaigns may be subject to specific terms and conditions.

Discount codes may not be combined unless clearly stated. Promotional offers may be changed, suspended, or cancelled at any time.

Puvitox reserves the right to reject or cancel orders involving misuse of promotions, technical errors, fraudulent activity, reseller abuse, or discount manipulation.

Shipping, Returns, and Exchanges

Shipping, delivery, tracking, returns, exchanges, refunds, cancellations, defective items, and delivery issues are governed by our separate Shipping Policy, Returns & Exchanges policy, and Defects & Replacement policy.

By placing an order, you agree to review and follow those policies.

Customers must contact us before returning any item. Unauthorized returns may not be accepted and may be delayed, refused, or returned to sender.

Defects and Replacement

Defective, damaged, incorrect, or incomplete items are handled according to our Defects & Replacement policy.

If the issue is confirmed to be caused by our error or a product defect, we will help make it right with an appropriate solution.

Normal wear and tear is not covered. This includes scratches, fading, discoloration, dents, coating wear, cosmetic changes from regular use, and damage caused by improper handling, installation, adjustment, chemicals, sweat, impact, or misuse.

Taxes, Duties, and Import Charges

Customers are responsible for any applicable taxes, customs duties, import fees, VAT, brokerage fees, handling fees, or other charges required by the destination country unless otherwise clearly stated at checkout.

Customs clearance procedures may cause delivery delays. Puvitox is not responsible for delays caused by customs inspections, local tax assessments, import restrictions, customs documentation reviews, or failure to pay required customs charges.

Website Use

You agree not to use this website for fraudulent, unlawful, abusive, harmful, misleading, or disruptive activity.

You must not attempt to interfere with the website’s security, checkout process, payment systems, customer data, product listings, pricing systems, apps, or normal operation.

You must not upload malicious code, spam, unauthorized scripts, or content that may harm the website, other users, or our service providers.

Intellectual Property

Website content, including text, images, videos, page layouts, logos, product names, product descriptions, graphics, icons, design elements, collection structures, and website presentation, may be owned by or licensed to Puvitox and may be protected by intellectual property laws.

You may not copy, reproduce, distribute, scrape, modify, publish, display, sell, or use our website content for commercial purposes without written permission.

Third-Party Tools and Links

Our website may include third-party tools, apps, payment services, shipping services, analytics tools, marketing tools, customer support tools, review tools, or external links.

We are not responsible for third-party websites, services, content, policies, security, or practices.

Use of third-party services may be subject to their own terms and privacy policies.

Limitation of Liability

To the fullest extent permitted by applicable law, Puvitox is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, content, checkout, support, or services.

Customers are responsible for reading product information, choosing suitable sizes, checking compatibility, following product instructions, installing accessories carefully, and using products responsibly.

Our total liability for any claim related to a product or order shall not exceed the amount paid for that specific product or order, unless otherwise required by applicable law.

Indemnification

You agree to indemnify and hold Puvitox harmless from any claim, demand, loss, liability, damage, cost, or expense arising from your breach of these Terms of Service, misuse of our website or products, violation of applicable laws, or infringement of third-party rights.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website features, legal requirements, or operational practices.

The updated version will be posted on this page. Continued use of the website after changes are posted means you accept the updated terms where permitted by law.

Business Address

Puvitox
Room 1001, No. 5, Lane 2, Jiazitang Road
Jiazitang Community, Fenghuang Subdistrict
Guangming District, Shenzhen, Guangdong
China

Please do not send returns to this address unless we have provided specific return instructions. Unauthorized returns may not be accepted.